Return policy

Exchange or return policy

Return policy:
1- Without prejudice to the agreement and statutory guarantee provisions, the consumer has the right to replace the product provided to him by the store within the seven days following the date of receiving the product, and he is not entitled to replace the product after the seven days have passed.

2- In order to replace the product, it is required that the product be in a sound condition, and that the consumer has not used the product or obtained its benefit, and the store has the right to inspect the product before replacing it to ensure its safety, and the consumer must pay the shipping value if he wants to replace the product. In international exchange, the consumer bears the full costs of shipping and product delivery To the shipping company, and in the event of defects or errors, the consumer will be compensated

The consumer is not entitled to replace the product in the following cases:
1- If the product was manufactured at the consumer’s request or according to specifications specified by him, with the exception of products that have a defect or that violate the specifications specified by the consumer.

2- If the product consists of video tapes, CDs, computer programs, models of designs, or ideas of designs that have been used.

3- If the product is newspapers, magazines, pamphlets, books, or anything else that is considered a work.

4- If a defect appears in the product due to poor possession by the consumer.

5- If the contract deals with the provision of accommodation, transportation or catering services.

6- If the contract deals with the purchase of software download products via the Internet.

The consumer is not entitled to return the product in the following cases:
1- If the product was manufactured at the consumer’s request or according to specifications specified by him, with the exception of products that have a defect or that violate the specifications specified by the consumer.

2- If the product consists of video tapes, CDs, CDs, or information programs that have been used.

3- If the product is newspapers, magazines, pamphlets, books, or anything else that is considered a work.

4- If a defect appears in the product due to poor possession by the consumer.

5- If the contract deals with the provision of services to be implemented according to the request.

6- If the contract deals with the purchase of software download products via the Internet.